| Title: | Host-guest relations and destination image : compensatory effects, impression management, and implications for tourism recovery | Authors: | Tung, VWS Tse, S Chan, DCF |
Issue Date: | 2021 | Source: | Journal of travel & tourism marketing, 2021, Latest Articles, Ahead-of-print, p. 1-12, https://doi.org/10.1080/10548408.2021.1883499 | Abstract: | Incidences of negative host-guest interactions have been frequently reported through news and social media during the COVID-19 pandemic. In light of this, the present study examines the exposure of negative information about residents on potential tourists’ evaluations of destination images. The findings show that tourists may offset negativity about residents through the concept of compensatory efforts by providing more favorable judgements to other elements of the destination (e.g. culture and environment). This study contributes by highlighting the dynamics of compensatory efforts and impression management on destination images, which are relevant for promoting destinations when travel and tourism recover from COVID-19. | Keywords: | Destination image Destination management Destination marketing Host-guest relations Tourists |
Publisher: | Routledge, Taylor & Francis Group | Journal: | Journal of travel & tourism marketing | ISSN: | 1054-8408 | EISSN: | 1540-7306 | DOI: | 10.1080/10548408.2021.1883499 |
| Appears in Collections: | Journal/Magazine Article |
Access
View full-text via PolyU eLinks 
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.