| DC Field | Value | Language |
|---|---|---|
| dc.contributor | Department of Management and Marketing | en_US |
| dc.contributor | School of Hotel and Tourism Management | en_US |
| dc.creator | Xu, Y | en_US |
| dc.creator | Li, H | en_US |
| dc.creator | Law, R | en_US |
| dc.creator | Zhang, Z | en_US |
| dc.date.accessioned | 2021-07-22T05:35:27Z | - |
| dc.date.available | 2021-07-22T05:35:27Z | - |
| dc.identifier.issn | 0261-5177 | en_US |
| dc.identifier.uri | http://hdl.handle.net/10397/90562 | - |
| dc.language.iso | en | en_US |
| dc.publisher | Pergamon Press | en_US |
| dc.subject | High-quality user opinions | en_US |
| dc.subject | Managerial response number | en_US |
| dc.subject | Reviewing effort | en_US |
| dc.subject | Sense of reciprocity | en_US |
| dc.title | Can receiving managerial responses induce more user reviewing effort? A mixed method investigation in hotel industry | en_US |
| dc.type | Journal/Magazine Article | en_US |
| dc.identifier.volume | 77 | en_US |
| dc.identifier.doi | 10.1016/j.tourman.2019.103982 | en_US |
| dcterms.abstract | The purpose of this study is to explore factors contributing to users' reviewing effort in the online review platform and understand the mechanism behind the effect. Based on a mixed method including secondary data analysis and experimental data analysis, the results indicate the following. (1) A user receiving more managerial responses tends to exert more reviewing effort. (2) The number of high-quality user opinions (i.e., expert reviews) for a hotel negatively moderates the influence of the number of managerial responses on user reviewing effort. (3) The sense of reciprocity mediates the influence of the number of managerial responses on future reviewing effort. (4) The mediation process is attenuated amongst users facing numerous high-quality user opinions. This study contributes to the literature of managerial response and online user engagement in the context of travel websites. | en_US |
| dcterms.accessRights | embargoed access | en_US |
| dcterms.bibliographicCitation | Tourism management, Apr. 2020, v. 77, 103982 | en_US |
| dcterms.isPartOf | Tourism management | en_US |
| dcterms.issued | 2020-04 | - |
| dc.identifier.scopus | 2-s2.0-85072386316 | - |
| dc.identifier.eissn | 1879-3193 | en_US |
| dc.identifier.artn | 103982 | en_US |
| dc.description.validate | 202107 bcvc | en_US |
| dc.description.oa | Not applicable | en_US |
| dc.identifier.FolderNumber | a0984-n07 | - |
| dc.description.fundingSource | Others | en_US |
| dc.description.fundingText | P0030390, P0000252 | en_US |
| dc.description.fundingText | The authors acknowledge the support of research funds from the National Natural Science Foundation of China (71671049 and 71902169), Fok Ying-Tong Education Foundation for Young Teachers in the Higher Education Institutions of China (151082), and The Hong Kong Polytechnic University Start-up Fund for New Recruits (Project No.: 1-BE1X). | en_US |
| dc.description.pubStatus | Published | en_US |
| dc.date.embargo | 2023.04.30 | en_US |
| Appears in Collections: | Journal/Magazine Article | |
Access
View full-text via PolyU eLinks 
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.