| DC Field | Value | Language |
|---|---|---|
| dc.contributor | School of Hotel and Tourism Management | en_US |
| dc.creator | Leung, D | en_US |
| dc.creator | Ma, J | en_US |
| dc.date.accessioned | 2021-07-28T01:24:20Z | - |
| dc.date.available | 2021-07-28T01:24:20Z | - |
| dc.identifier.issn | 1054-8408 | en_US |
| dc.identifier.uri | http://hdl.handle.net/10397/90579 | - |
| dc.language.iso | en | en_US |
| dc.publisher | Routledge, Taylor & Francis Group | en_US |
| dc.subject | Behavioral intentions | en_US |
| dc.subject | Consumer-generated content | en_US |
| dc.subject | E-commerce | en_US |
| dc.subject | Hybrid travel websites | en_US |
| dc.subject | Online trust | en_US |
| dc.subject | Review-based features | en_US |
| dc.subject | Transaction-based features | en_US |
| dc.subject | Website trust | en_US |
| dc.title | Antecedents and consequences of consumers’ trust in hybrid travel websites | en_US |
| dc.type | Journal/Magazine Article | en_US |
| dc.identifier.spage | 756 | en_US |
| dc.identifier.epage | 772 | en_US |
| dc.identifier.volume | 37 | en_US |
| dc.identifier.issue | 6 | en_US |
| dc.identifier.doi | 10.1080/10548408.2020.1812468 | en_US |
| dcterms.abstract | Since most travel websites have shifted from single-role (i.e. transaction- or review-based features) to dual-role platforms (i.e. both transaction- and review-based features), this study proposes a modified model which outlines all antecedents and consequences of customers’ trust in hybrid travel websites. Survey responses provided by 610 hybrid travel website users show consumers’ trust propensity, perceived company reputation, perceived website security, perceived website reliability, perceived reviewer credibility, and perceived review quality to be positive and significant predictors of trust in hybrid travel websites. The findings also show that trust is a linchpin in determining consumers’ intention to purchase, follow, and recommend. | en_US |
| dcterms.accessRights | embargoed access | en_US |
| dcterms.bibliographicCitation | Journal of travel & tourism marketing, 2020, v. 37, no. 6, p. 756-772 | en_US |
| dcterms.isPartOf | Journal of travel & tourism marketing | en_US |
| dcterms.issued | 2020 | - |
| dc.identifier.scopus | 2-s2.0-85091259853 | - |
| dc.identifier.eissn | 1540-7306 | en_US |
| dc.description.validate | 202107 bcvc | en_US |
| dc.description.oa | Not applicable | en_US |
| dc.identifier.FolderNumber | a0973-n10 | - |
| dc.identifier.SubFormID | 2321 | - |
| dc.description.fundingSource | Self-funded | en_US |
| dc.description.pubStatus | Published | en_US |
| dc.date.embargo | 2022.03.18 | en_US |
| Appears in Collections: | Journal/Magazine Article | |
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